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Overview
Written guidance and templates
Branch based visit
Comprehensive feedback report
*Any of the above packages comes
with one free user licence to an online
back office system with built in sourcing systems for 12 months.
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What is it?
Written guidance assisting the firm with the various steps to progress through their TCF initiative.
Written guidance and templates to assist them in gathering and evidencing their MI to demonstrate TCF.
Branch visit that will focus on reviewing the firms TCF activity.
Comprehensive feedback report provided with suggested areas to be reviewed or actions to be taken
Why?
• TCF applies to all regulated firms
• TCF is the cornerstone of the FSA efforts to ensure consumers get a fair deal
• MI is important to demonstrate TCF activity, TCF MI varies according to the firm.
• TCF is incorporated into FSA Principle
When?
• Firms new to authorisation
• Firms who are growing and require a structure developed
• Firms who want to have an improved Management Information (MI) reporting structure
• Firms who have concerns over their complaint handling process
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